OFSI service over the Easter bank holiday
Over the Easter bank holiday, the OFSI inbox and helpline will not be monitored from Friday 10 April – Monday 13 April 2020 inclusive.
Service, as set out below, will resume on Tuesday 14 April 2020.
As stated in our previous e-alert, OFSI will continue to ensure that there is minimal disruption to our service. Until further notice, we continue to recommend you send your queries to the OFSI mailbox (OFSI@hmtreasury.gov.uk) with clear indications and explanations of urgency. Any queries normally made to the OFSI helpline, or sent by post, should instead be directed to the OFSI mailbox. Please note that subject to the volume of queries, or if we experience significant staff absence, we may not be able to respond in line with our usual timescales.
Licence applications and compliance reports will continue to be assessed and you will still receive communication from us, including requests for information on individual cases. Urgent and humanitarian licence cases will continue to be prioritised.
These arrangements will be in place until further notice and we will update you once they come to an end.
If you have any questions about this email, please contact us using the link below.