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OFSI issues continuity of service message

Continuity of OFSI service from Monday 23 March

Following the Prime Minister’s statement urging people across the UK to work from home where possible, limit use of public transport and avoid unnecessary social gatherings to stem the spread of coronavirus (COVID-19), we want to reassure you that OFSI is taking measures to ensure there will be minimum disruption to our service during this period.

From Monday 23 March 2020 until further notice, we recommend that you send any queries to the OFSI mailbox ( with clear indications and explanations of urgency. Any queries normally made to the OFSI helpline should be sent by email to the OFSI mailbox wherever possible. Due to the volume of queries, or if we experience significant staff absence, we may not be able to respond in line with our usual timescales.

Licence applications and compliance reports will continue to be assessed, and you will still receive communication from us, including requests for information on individual cases. Urgent and humanitarian licence cases will continue to be prioritised.

These arrangements will be in place until further notice and we will update you once these arrangements come to an end. Please also note that over the Easter period, the OFSI inbox and helpline will not be monitored on Friday 10 April 2020 – Monday 13 April 2020 inclusive.

Categories: Administrative OFSI Updates


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