Bank Nagara Malaysia Update: Fraudulent emails

On consecutive days, Bank Negara Malaysia issued notices about fraudulent emails bearing their name – the first one was kind of threadbare: 

Beware of bogus emails using Bank Negara Malaysia’s name
 

  

Bank Negara Malaysia would like to caution members of the public on bogus emails using Bank Negara Malaysia’s name which require the recipient to follow links to false websites. Members of the public are reminded to ignore those emails and to refrain from giving personal banking information to anyone under any circumstances.

Financial institutions including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking informationwhen contacting customers, be it via telephone calls, SMS or emails.

but the second one had a lot more detail:

Beware of bogus emails using Bank Negara Malaysia’s name  

Bank Negara Malaysia would like to caution members of the public on bogus emails using Bank Negara Malaysia’s name which purportedly requires the recipient to click and download an attachment.

Members of the public are reminded to ignore these emails and not to download the attachment.

The modus operandi of the bogus email by fraudsters to deceive the victims is as follows:

  • Intended victims receive emails entitled “Security Verification” purportedly from Bank Negara Malaysia informing them that there is an incoming payment for their account. The victims are required to complete security verification by downloading the attachment provided.
  • Once the person clicks/downloads on the link provided in the attachment, they would then be directed to a fake website requesting disclosure of personal financial details such as credit or debit cards details including card verification value (CVV) or other personal identification numbers (PIN).

Financial institutions including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.

Bank Negara Malaysia would like to advise members of the public to take the following preventive measures:-

  1. Use web browsers that are up-to-date with built-in phishing filters.
  2. DO NOT trust emails, calls or SMS claiming cash wins, incoming fund transfers/payments or refunds and requests for personal banking information.
  3. Contact your respective banks or contact the Associations of Banks in Malaysia (ABM) toll-free service called ABMConnect at 1-300-88-9980 when in doubt of the email, SMS or calls.

For more information on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my. Members of the public can contact or visit:

 

Links:

BNM Notice 1BNM Notice 2

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